Refund policy

Refund & Return Policy

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At PersonART – The Art of Personalisation, we take pride in creating high-quality personalised products for your special events.

Because many of our products are custom-made, our return and refund policy is slightly different from standard retail items.

Returns

Due to the personalised nature of many of our products, customised or personalised items cannot be returned or refunded once production has started, unless the item arrives damaged, defective, or incorrect.

Non-personalised items may be eligible for return within 14 days of receiving your order, provided that:

The item is unused and in its original condition
The item is returned in its original packaging
Proof of purchase is provided

To request a return, please contact us at:

Email: info@personart.co.za

If your return request is approved, we will provide instructions on how and where to send your item.

Items returned without prior approval will not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item is:

damaged
defective
incorrect

We will arrange a replacement or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

Personalised or customised products
Perishable items such as food or chocolate products
Items that have been used or opened
Gift cards
Sale or clearance items

If you are unsure whether your product qualifies for return, please contact us before placing your order.

Exchanges

As many of our products are personalised, exchanges are generally not possible.

If you need to make a change to your order, please contact us as soon as possible after placing it. Once production has begun, changes may no longer be possible.